lomba4dPrivacy Policy
This page describes what we collect when you use lomba4d and how we keep that data protected. We take your privacy seriously, and we only collect information we need to operate our platform, process your deposits and withdrawals, verify your identity, and provide customer support. Whether you access lomba4d on Android, via iOS browser, or on desktop, the same privacy protections apply.
Our policy is straightforward: we do not sell your personal data, and we do not share it beyond what's necessary to run the service. Your account information, payment history, and gaming activity stay within our controlled systems. Third-party service providers—payment processors, email systems, and hosting services—see only what they need to perform their function, and all are bound by confidentiality agreements.
If you have questions about how we handle your data, contact our privacy team using the channels listed at the end of this page. We respond to data inquiries within 10 business days.
What we collect and why
When you create a lomba4d account, we ask for your full name, date of birth, email address, and phone number. We use this to create your login, send account notifications, and verify your identity during KYC (Know Your Customer) checks. You must provide accurate information; false details may result in account suspension.
During account verification, we collect a copy of your government-issued ID and, in some cases, a proof-of-address document (utility bill, bank statement). We store these securely, encrypted, and access them only when needed for compliance or to verify your identity during high-value withdrawals. We never share these documents with third parties except where required by law.
When you deposit or withdraw via DANA, e-wallet, mobile banking, local payment, online payment, or direct bank transfer to e-wallet, mobile banking, local payment, or online payment, we record the transaction amount, timestamp, and payment method. We do not store your card number or e-wallet credentials; payment processing happens on our payment partner's secure servers, and we receive only confirmation that the transaction succeeded or failed.
We also collect device and usage data when you interact with lomba4d. This includes your device type (Android, iOS, desktop), IP address, browser type, pages visited, and games played. We use this information to improve performance, detect fraud, prevent technical issues, and understand which features users find most useful. On mobile devices, we may access your location to verify you're in a jurisdiction where our service is permitted.
How we use your data
We use your personal information for several purposes. First, we use it to operate and maintain your account—processing logins, storing your balance, recording your transactions, and sending account statements. Second, we verify your identity through KYC checks to comply with anti-money-laundering regulations and prevent fraud. Third, we use your contact information to send important notifications about account changes, security alerts, withdrawal reviews, and customer service responses.
We analyse gameplay and transaction data to improve lomba4d's features, identify technical problems, and tailor recommendations. For example, we may recommend new games based on what you've played, or alert you if we detect suspicious login attempts on your account. We also use aggregated, anonymised data to understand trends across our player base—this helps us decide which sports like Liga 1 or Piala AFF to prioritise in our live-betting coverage, or which live-dealer tables to feature.
Third parties and data sharing
We share your information with trusted service providers only when necessary. Payment processors see your name, account number, and transaction details to process deposits and withdrawals. Email service providers see your email address and any messages we send you. Our hosting provider stores encrypted copies of your account data on secure servers, some of which may sit outside your home jurisdiction. All processors are contractually obligated to use your data only to provide their service and to maintain confidentiality.
We may disclose your information if required by law—for example, if a court orders us to provide account details for a criminal investigation. We will notify you of such requests where legally possible.
Your rights and data retention
You have the right to request a copy of the personal data we hold about you, to correct inaccurate information, or to request deletion of your data (subject to legal obligations to retain certain records). To exercise these rights, contact our privacy team. We retain account data for as long as your account is active, plus 7 years for regulatory compliance. If you close your account, we anonymise your gaming history but may retain transaction records to prevent fraud and money laundering.
We at lomba4d encrypt all sensitive data in transit and at rest, use secure passwords, and limit employee access to customer information on a need-to-know basis. However, no system is completely risk-free; if we discover a breach, we will notify affected users and relevant authorities within the timeframe required by law.
Contact and privacy inquiries
If you have questions about how we use your data, wish to exercise your privacy rights, or believe we've mishandled your information, reach out to our support team. We offer multilingual assistance via live chat, email, and in-app help. Response times vary depending on the season—during major events like Idul Fitri or international football tournaments, inquiries may take slightly longer—but we aim to respond to all privacy requests within 10 business days.
Our privacy policy may change from time to time to reflect new regulations or improvements to our practices. When we make material changes, we'll email you and display a notice on lomba4d. Your continued use of the platform means you accept the updated policy. We encourage you to review this page regularly to stay informed.